When the System Works, So Does Everyone Around You

Olga Mack speaking about building scalable legal systems and transforming contract processes into business enablers.

A few weekends ago, I watched my daughter attempt her first solo furniture assembly project. As I watched her improve on her second try, I couldn’t help but think about legal contract systems—and how in-house legal teams thrive not by working harder, but by designing smarter systems.

How Legal Contract Systems Solve More Than Screws

In legal departments, especially in-house, we’re used to being the ones called when something’s broken. There’s the redline marathon. Then the last-minute contract panic. And of course, the email that reads, “Can you take a quick look at this?”—and somehow, it’s a 47-page master services agreement.

However, what happens when we stop chasing tasks and start building the systems around them?

One of the most overlooked leverage points in business today is the contract process. Too often, I’ve seen well-oiled sales machines hit a wall once legal steps in. This isn’t because legal is slow, but rather because the system around legal is reactive, manual, and misaligned.

Therefore, the solution isn’t just to “move faster.” It’s to design smarter—recognizing that contracts are not the end of a process, but the infrastructure of it.

Legal Contract Systems: From Bottleneck to Business Enabler

At TermScout, we often work with companies who don’t realize their contracts are creating friction until a deal slips through the cracks.

A buyer’s ready. The sales team is celebrating. The forecast is counting on it.

Yet legal sees the contract—and suddenly, the momentum stalls.

Not because legal wants to block the deal. More often, it’s because the terms are unclear, the risk is unmeasured, and the system around contract review wasn’t built to scale.

What we’ve found is simple: when contracts are structured for trust—not just protection—everything moves faster.

That shift leads to fewer surprises. It reduces redlines. Most importantly, it minimizes those “We’ll need to circle back” conversations that cost teams credibility and time.

Share Scalable Legal Workflows, Not Just the File

One of the most meaningful forms of legal leadership I’ve seen is when lawyers don’t just solve a problem—they teach someone else how to solve it the next time.

That’s why I helped co-create the Product Counsel Syllabus—a flexible, open-source tool for legal teams looking to scale their expertise. Whether you’re mentoring junior counsel, onboarding new team members, or shaping legal curriculum, having a shared language and a clear path forward makes a real difference.

It’s not about formal teaching. It’s about lifting the curtain—Here’s where the friction was. Here’s how we fixed it. And here’s how you can go faster next time.

Why Legal Contract Systems Shape the Future of AI

Often, we think of AI as being governed by regulation. In reality, it’s mostly governed by contracts—for now.

In my recent work with Stanford’s CodeX team, we analyzed AI vendor contracts and found a troubling pattern:

  • Most vendors claim broad rights to use customer data
  • Few commit to regulatory compliance
  • Even fewer offer meaningful indemnification

These aren’t just clauses; they’re the early architecture of AI accountability.
And legal teams negotiating these terms aren’t just managing risk—they’re shaping the ethical frameworks of tomorrow.

Legal Systems That Make Each Deal Smoother

Back to that bookshelf.

It’s not just a story about learning to assemble furniture. It’s a reminder that leadership isn’t just about doing something well—it’s about making it easier for the next person. Whether that’s a colleague, a client, or a direct report.

The best legal teams I’ve seen don’t just fix problems.
They build systems that prevent them.
They don’t just solve the puzzle.
They show others where the edges are.

A Simpler Blueprint for Smarter Legal Work

Here’s the three-part framework I keep coming back to:

  1. Fix what’s fragile. Don’t patch the symptom—solve the system.
  2. Share what scales. Create tools, checklists, templates, and habits that others can use.
  3. Lead through your learning. The bookshelf that leans once is forgivable. Twice? That’s a missed opportunity to lead.

Whether you’re designing contract workflows or shaping AI policy, your impact multiplies when your system improves—not just your output.

We won’t always get better instructions.
But we can become better builders.

Join the Conversation

Curious how legal contract systems are transforming in-house legal teams? Let’s keep the dialogue going.

Explore more insights, tools, and thought leadership at OlgaMack.com.

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